Amazon Echo Setup Problem

Is your Amazon Echo Setup Problem giving you a hard time setting up your Echo device with Alexa? Well! You have landed on the right page. There could be a number of possible reasons due to which you may not be able to complete the Amazon Echo Setup process. In this post, we have highlighted the Amazon Echo Setup Problem along with their troubleshooting solutions. So, read on and follow the simple steps to complete the task.

Amazon Echo Setup Problems: Troubleshooting Guidelines To Follow

Uninstall the Alexa app from your phone

If you find yourself stuck with the white screen on the Alexa application, and the screen does not disappear even after waiting for some time, you can try to uninstall the Alexa app and reinstall it again on your device. This may help you to fix the issue. In case not, you can proceed with the troubleshooting steps mentioned below. 

Disable Smart Network or Smart WiFi Switches

If you are using devices like OnePlus or Samsung, you need to disable the ‘Smart Network WiFi’ settings. Sometimes, this is the reason behind Echo Setup Not Working on your device. To do so, follow the guidelines mentioned below:

  • If you find your setup stuck with the setup process, leave the Alexa and go to the ‘Device’ settings. 
  • Find the ‘WIFi’ settings on your phone and uncheck the Smart Network Switch option if it is checked. This is for the old Samsung mobile versions.

If you are using the new Samsung device, you need to tap on the ‘Three Dot Menu’ present on the top right corner of your screen. After that go to the ‘Advanced Settings’.  Turn off the ‘Smart Network Switch’ to mobile data. Now, get back to the Alexa app and it must connect. 

Change the Date and Time of your Device

Sometimes, the Amazon Echo Setup issues occur due to the incorrect date and time of your phone. Thus,  you have to make the changes in your date and time settings and set it to Automatic from Manual. 

For this, open the ‘Device Settings’ on your smartphone device and go to the ‘Date and Time Settings’. Now, you need to enable the ‘Toggle For Automatic Date and Time’. 

Update Android System Webview

Usually, the user does not think to update the app while facing the setup issues. However, for Amazon Echo Troubleshooting, you need to update the Alexa app  ( if any update is available). Also, you need to update the Android System Webview from the Google Playstore. 

Here is the step by step instructions you need to follow:

  • Open the Google Playstore on your android device and find the Android System Webview. 
  • If you see the ‘Update’ option available for the Android System Web view, you need to tap on that option. Once it is updated, you can try to set up your Echo and Alexa again.

Amazon Echo shares great user experience with the customers. Once it is set up with Alexa, you can do whatever task you want just with the voice command. For example, you can control the smart home devices, set timers, and reminders, check news and weather forecast updates, and do a lot more other stuff. However, the Amazon Echo Setup problem is quite common to occur.  If you want to troubleshoot the setup issues, you can follow the troubleshooting guidelines we have mentioned above.  The mentioned instructions are simple and easy to follow. But, if you are still unable to set up the Alexa Echo Device,  we recommend you to contact the experts. The Alexa experts will share the best possible solution with you and make sure that you have the desired experience of using the Alexa services.