Echo Dot keeps going offline
Alexa is a smart voice assistant that enables users to execute their day-to-day tasks using voice commands. When you use the Alexa app to control your smart speaker, you can ask the device to play music, control the smart home appliance, and do a lot of other things with the voice input. Alexa works fine with Echo speakers, but sometimes, the Echo Dot keeps going offline cause trouble for the users. If you are also facing the same trouble, this post can help you. Here, we are going to share the simple step by step guidelines that can help you fix Echo Dot keeps going offline error on your device. So, read on and find the simple steps to fix the concern.
Possible Reason of Echo Dot keeps going offline error
There could be multiple reasons due to which your Echo Dot device may appear offline and cause trouble to the users. There are chances that the Alexa app you have installed on your Echo device is outdated, or your Echo dot may not be connected to the power outlet. The Wi-Fi malfunctioning could also be the reason behind Alexa Echo Dot offline error. Whatever the reason is, there are some simple troubleshooting steps that can help you to get rid of this problem.
Troubleshoot Echo Offline Error: Guidelines To Follow
Restart Echo Dot
The simplest way of troubleshooting the Echo Dot offline error is a restart. Yes! Restart your Echo Dot device and see if it troubleshoots your problem. Else, you can proceed with the next step.
Move Echo Dot Close to Router
Sometimes your Echo Dot device is working fine but shows the offline error in your Alexa application. The reason behind this problem is the internet connection between your Echo Dot and modem. Consider moving your Echo Dot device closer to the router or modem, this may help you to troubleshoot the problem.
Check the WiFi Connectivity
There are chances that your WiFi is not working fine due to which Echo Dot appears online. You need to check the router and make sure that it is working fine and shows the ‘Green’ light. If the Red light error appears, there could be something wrong with your router. You can reboot or restart the router to make your WiFi work again.
Update the Echo Dot
The outdated Echo Dot device could also be the reason due to which your Echo Dot keeps going offline. Thus, update the Echo Dot device to make sure that everything works fine.
Make sure that Echo Dot and Smartphone are on the Same WiFi Network
If your Alexa app and Echo Dot device are connected to the different WiFi networks, it will create trouble. So, make sure that both are on the same WiFi network to avoid the offline issue on your device. Also, check the software version of Echo Dot and make sure that your device is up to date.
Restart the Alexa App
The technical glitch in the application could also be the reason that your Echo device appears offline. Restart the Alexa application from the settings menu and then launch the app again to fix the problem.
Update the Alexa App
If the device restart is not helping you to troubleshoot the problem, update the application. You can go to the supported App Store on your smartphone device to update the Alexa app. Once the app is up to date, the offline issue will be resolved.
So, if your Echo Dot keeps going offline follow these guidelines and troubleshoot your problem. However, if your device is still appearing offline after following the troubleshooting steps above, we recommend you to contact the Alexa expert and get a piece of professional advice to bring your device back online. The professional will always suggest you the best possible solution to your problem and make sure that you have the best experience with your Alexa Echo Dot device